Effective Date: April 8, 2020; Last Updated: April 8, 2020
1. What Information Do We Collect?
We may collect identifiers and contact information. For example, we may collect your name and street address if you register on our site or apps. We may also collect your phone number or email address.
We may collect payment information. If you make purchases with us, we (or our business partners who process credit cards for us) may collect your billing information, including your billing address.
We may collect information you submit or otherwise authorize us to collect. We may collect the information you post in a public space on our site or on our social media channels. This includes comments and videos or photos. We may also collect any other information you may provide to us or otherwise authorize us to collect.
We may collect demographic information and information about your interests. We may collect information such as your gender and age, household or lifestyle information, and your zip code.
We may collect internet and electronic network activity information, such as device and usage information. We may collect information about the browser you are using, and may look at what site you came from, or what site you visit when you leave us. We may also collect information about your operating system, Internet Service Provider (ISP) information and Internet Protocol (IP) addresses and other device identifiers, such as mobile device identifiers. In addition, we may collect information about your use of our Services, including through use of tracking technologies such as cookies.
We collect geographic location information. Using technologies such as GPS or Wi-Fi, we may collect information about your location.
2. How Do We Collect Information?
You provide it to us. We collect information you enter on our digital platforms or give us in other ways (e.g. when you order on floridasnaturalgrovehouse.com or contact us through our sites).
We collect information from you through tracking tools. We use tracking tools like browser cookies and mobile device IDs to collect information when you use the Services. We do this on our sites, in emails that we send to you, and in media advertising. We collect information about usage and browser information over time.
Third parties may also share information about you with us. For example, our business partners may give us information about you. We may receive information from commercial sources such as companies who compile information about shoppers and their preferences. Social media platforms may also give us information about you and we may get information about your interactions with our ads on third-party sites. For example, if you interact with us through a social media service, depending on your social media settings, we may have access to your information from that social network such as your name, email address, friend list, photo, age, gender, location, birthday, current city, and your comments about our Services.
3. How Do We Use the Information We Collect?
We use information to help us effectively provide you products and services. Most of the information we collect about you is used in the aggregate, to assist us in providing you with products and services. We may use your personal information to respond to your questions, or enable you to participate in our programs, or to provide you with requested products, services or information. We may use your information to process orders from you. We may also contact you about products and services you have requested.
We use information to improve our products and services. We may use your information to improve your experience with our sites, apps and products.
We use information for security purposes. We may use your information to help protect you, our sites and apps, our company, our customers, and our consumers.
We use information for marketing purposes. For example, we might send you information about products, offers, features or updates. We might also use your information to serve you ads about products and offers. We may provide you with information through email or push notifications.
We use information as the law allows us or as we may notify you. For example, where use of your information is necessary to comply with laws and regulations such as those relating to complying with requests from government bodies or courts, or responding to litigation, we will use the information needed.
4. How Do We Share Your Information?
We share information within the Citrus World family of companies and brands. This may include current and future Citrus World subsidiaries, affiliates, and joint venture partners. This may also include current brands such as Florida’s Natural, Bluebird, Citrus World Vintage, BigTex, Texsun, and Growers’ Pride; and any and all other brands.
We will share information if we think we must in order to comply with the law or to protect our company. For example, we may share information to respond to a court order or subpoena. We may share information if a governmental agency or investigatory body requests it. This includes United States and non-United States law enforcement or regulatory authorities. We may also share information to help protect you, our sites and apps, our company, our customers and our consumers. We may also share information if we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold, or is involved in a merger, consolidation, asset sale, or in the unlikely event of bankruptcy, we may include your information as part of the transaction.
5. How We Protect Your Information?
We maintain organizational, technical and physical safeguards to help protect the information we collect and/or use. These safeguards vary depending upon a variety of factors including the sensitivity of the information we collect and use. Despite all reasonable practices, no security method is infallible.
6. How Long We Keep Your Information?
We will keep your information only for as long as it is necessary to fulfill the purposes described above, unless a longer retention is required or permitted by law. We may delete or de-identify your information sooner if we receive a verifiable deletion request, subject to exemptions under applicable law. The retention period that applies to your information may vary depending on the Services you use and how you interact with them, as well as your location and requests we receive from you.
7. Children’s Privacy
It is not our intention to collect personally identifiable information from children under the age of 13 in the United States or 16 in the European Union or where we have actual knowledge a child is under such ages. If you are a parent or legal guardian and think that your child under 13 in the United States or under 16 in the European Union has given us information, you can contact us at citrusworldinc.com/industry/contact-us and we will take appropriate steps. You can also write to us at the address listed in Section 13 below. Please use “COPPA Information Request” in the subject line.
8. California “Shine the Light” Law
If you reside in California, you have the right to ask us one time per year for information about our disclosure, if any, of personal information to third parties for their direct marketing purposes in the preceding calendar year. To make a request, please contact us at citrusworldinc.com/industry/contact-us or write to the address listed in Section 13 below.
9. California Consumer Privacy Act (CCPA)
Category of Personal Information
Identifiers, such as your name, street address, phone number, IP address or email address
We may use this information to respond to your questions, to enable you to participate in our programs, to process your registration with sites and apps, and for other business purposes.
Commercial information, such as a record of your purchases
We may use your information to provide you with products, to identify other products and offers that may be relevant to you, and for other business purposes.
Internet and electronic network activity information, such as information about your interactions with your services
We may use this information to improve our Services, to better understand the visitors who come to our sites and what content is of interest to them, and for other business purposes.
Precise geographic location information, using technologies such as GPS or Wi-Fi
We may use information to improve the quality, security and relevance of our Services to our visitors and for other business purposes.
Inferences about you
We may use this information to personalize your experience with us, and for other business purposes.
Characteristics of protected classifications under California or federal law, such as your gender
We may use this information for our equal employment opportunity program, and for other business purposes.
California residents may opt out of the “sale” of their personal information. If you are a California resident, you may submit a request to opt out of any potential future sales under California law by contacting us at citrusworldinc.com/industry/contact-us. Please use “California Do Not Sell” in the subject line. Note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
If you would like to use an agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. Subject to applicable law, you may have a right not to be discriminated against for exercising your rights over your personal information.
10. Nevada Residents
Citrus World does not engage in the following activity, however Nevada law requires us to post the following: certain Nevada consumers may opt out of the sale of “covered information” for monetary consideration to a person for that person to license or sell such information. “Covered information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online.
If you are a Nevada resident who has purchased goods or services from Citrus World, you may submit a request to opt out of any potential future sales under Nevada law by contacting us at citrusworldinc.com/industry/contact-us. Please use “Nevada Do Not Sell” in the subject line. Note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
11. Global Data Protection Regulation (GDPR) and Privacy
13. Contact Us
Citrus World, Inc.
20205 US Hwy 27
Lake Wales, FL 33853